Improvement Advisor

August 3, 2018

Do you have sound knowledge and experience in health care at the provincial, Primary Care Network and physician office practice levels?

Do you want to assist in accelerating health system transformation and supporting physicians and their teams in their provision of quality health care in our province?

If yes, the Alberta Medical Association is recruiting for the position of Improvement Advisor to join the AMA Programs team. We have two positions available, one will be located in our Edmonton office and one will be located out of our Calgary office.

Why work for the AMA?

At the AMA, we know that employees are fundamental to our success as an organization. We take pride in hiring client-oriented relationship builders who embrace teamwork, personal growth and development and truly want to help us succeed. As part of our “employee experience”, we provide a competitive compensation package, benefits, work-life balance, and development opportunities.

Position Overview

The AMA Programs team supports physicians and other clinical team members advance care delivery within their practice environments. We do this by developing the right products, tools and resources; build capacity in Primary Care Network change agents through training and networks of practice; and support these change agents in successful implementation.

The programs provide support to the PCN Zonal Committees and Primary Care Networks to advance:

  • Accountable and effective governance
  • Patient’s Medical Home
  • Health needs of the community and population and strong partnerships and transitions of care.

We work closely with key stakeholders including Primary Care Networks, Alberta Health Services, Alberta College of Family Physicians and Alberta health.

As an Improvement Advisor, you will provide thought leadership and support to PCNs, their Boards, evaluators, Executive Directors and key change agents (improvement facilitators, physician champions, EMR personnel) to assist in the implementation of the integrated Patient Medical Home.

This position gives you the opportunity to

  • Influence and build capacity in others to support change within medical practices including implementation of the Patient’s Medical Home.
  • Use your experience and relationships to acknowledge the diversity in readiness, practice behaviors, and resources and skills/knowledge of each practice and PCN in Alberta.
  • Work in both product development and delivery teams to advance the integrated Patient’s Medical Home.
  • Influence and support physicians, clinic teams, PCNs and other stakeholders as they advance health system transformation.
  • Liaise with key stakeholders within the province to support health initiatives.
  • Work with colleagues in the integrated team to ensure data informs project evaluation and measurement.
  • Use Capacity building tools including: governance best practices, model for improvement, transformational change management, influencer models, behavior change and team work science.
  • Participate as part of research teams to advance primary care

Please note that the Integrated Programs within AMA is in the process of implementing changes to our organizational structure to better align with our mandate and strategic direction. As a result, the Improvement Advisor position is being reviewed and we anticipate there may be changes to title, requirements and/or responsibilities to ensure the role best supports our matrix team structure and strategic direction.

As an ideal candidate you possess the following qualifications

Education and Experience

  • Undergraduate degree in health care, health sciences, business or related area. Master’s degree preferred.
  • At least five years of experience working with physicians and health care teams, preferably in a primary care environment. 
  • Experience leading improvement initiatives.
  • Experience developing products, tools and resources
  • Experience training and building capacity within others to implement change initiatives.


  • Able to demonstrate a strong understanding of the complexities of the Alberta health care system.
  • Exceptional oral and written communication skills; able to adapt messages based on the key audience.
  • Demonstrate the ability to lead sessions that reach consensus and/or collaborative outcomes.
  • Knowledge and skills in developing products and tools for physicians and teams; quality improvement methodology; change management; process improvement; team functioning; physician office practice electronic medical records; and measurement and evaluation.
  • Able to work in collaboration with multiple stakeholders.
  • Flexible and adaptable, able to work within a changing environment.
  • Ability to work in a team environment is essential.

Who are we?

The AMA advances patient-centered, quality care by advocating for and supporting physician leadership and wellness. Alberta’s physicians and the AMA are committed to Patients First®. For more information on the AMA please visit our website at

How to apply

Please submit a cover letter that includes preferred location and résumé, in confidence, before 5 p.m. on August 17 to:

Human Resources

This position will remain open until August 17 or until a suitable candidate can be found. We thank all applicants, however only those selected for an interview will be contacted. Your resume may be used for other vacancies.

The AMA advances patient-centered, quality care by advocating for and supporting physician leadership and wellness.