Meeting Patients' Needs: A Stepwise Approach to Delivering Care for Primary and Specialty Care Clinics

Webinar Series: Maintaining and Optimizing Your Practice During Times of Rapid Change

April 27, 2020

If you were unable to attend the webinar or would simply like to watch it again and/or review the slide deck, please go to Webinars & Online Learning.

Timing details: 12 - 1:30 p.m.

The session will be led by primary care and community specialists who will share their experience and tips on how they:

  • Organize their clinic space to keep patients and staff safe.
  • Optimize the clinic team for all aspects of care delivery.
  • Identify what work can be done today to meet the patient's needs and protect your capacity for tomorrow.
  • Assess and deliver appointment options for patient care - virtual or in-person.
  • Manage patients discharged from the hospital.

At the end of this session, participants will be able to:

  • Outline a step-wise approach to delivering care in community-based clinics.
  • Identify how they can pragmatically incorporate this approach into delivering care in their practice setting.

Register in advance for this Zoom meeting:

Cameras and microphones will be enabled during this webinar. We encourage you to join the meeting up to 30 minutes early to ensure you are familiar with the Zoom platform (i.e., muting/unmuting and turning your camera on and off).

CME Credit Information: This one-credit-per-hour Group Learning program has been certified by the College of Family Physicians of Canada and the Alberta Chapter for up to 1.5 Mainpro+ credits.

This webinar series is an Accredited Group Learning Activity (Section 1), as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by the University of Calgary Office of Continuing Medical Education and Professional Development. You may claim a maximum of 45 hours (credits are automatically calculated). This session is 1.5 hours.

Through an agreement between the Royal College of Physicians and Surgeons of Canada and the American Medical Association, physicians may convert Royal College MOC credits to AMA PRA Category 1 Credits™. Information on the process to convert Royal College MOC credit to AMA credit can be found at

The AMA advances patient-centered, quality care by advocating for and supporting physician leadership and wellness.