Working Through Conflict: Mastering the Process

Take your interpersonal conflict management skills to the next level and complete a Physician Practice Improvement Program (PPIP) Action Plan with this 90-minute webinar.

Dr. Adina McBain and Dr. Emma Billington use real world examples and practical tips to give you a clear process to work through challenging situations.  

learning OBJECTIVES:  

1. Outline College of Physicians & Surgeons (CPSA) PPIP activities
2. Describe specific de-escalation strategies
3. Apply tools that allow you to work through conflict with a process
4. Create a CPSA-required PPIP action plan 

DESIGNED FOR:  

• All CPSA registered physicians including those in administrative roles
• Any PPIP-required activity

PLEASE NOTE: PPIP support webinars are for physicians only. We reserve the right to decline attendance.

PREREQUISITES: 

None