This webinar explores the foundational building blocks needed to optimize communication in team-based health care settings.
Learn about different frameworks and tools that support a team to communicate effectively in daily, routine work as well as in critical situations (e.g., effective huddles, SBAR tool, CUS).
The workshop also explores the "Experience Cube", developed by Gervase Bushe, to help individuals within teams consider four elements when they communicate:
- Observations
- Thoughts
- Wants
- Feelings
While there are many uses for this tool, the session will highlight its usefulness in giving effective feedback to team members.
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