PCPCM Panel Size Calculation
To apply and maintain a PCPCM BA, physicians must meet and maintain a minimum panel size of 500 patients, alongside additional criteria.
For physicians not yet on the model, a PCPCM Panel calculation can be viewed in the AMA Member Portal. In some cases, a physician's PCPCM panel size will differ from their CPAR panel size or the panel size calculation associated with the Panel Management Support Program (PMSP).
As of July 2025, physicians who are already live on the PCPCM model will not see updated CPAR PCPCM Panel (Patients) data in the AMA Member Dashboard.
The process below assumes the physician is already live on CII/CPAR. If you are not yet live on CII/CPAR, contact your PCN or AMA-ACTT to start the onboarding process.
Three main factors determine your PCPCM Panel size calculation:
1. EMR Panel Size & Processes
2. CPAR Panel Size
3. Out-of-Province Patients
1. EMR Panel Size & Processes
Each month, a panel of patients is automatically uploaded from your EMR to CPAR. Each EMR has specific criteria that determine whether an individual patient should be included in the CPAR panel upload or not. See below for EMR-specific guidelines on ensuring your primary care patients are being properly uploaded to CPAR.
2. CPAR Panel Size
Your authorized CPAR Panel Administrator can login to the CPAR Online Portal to see your approximate CPAR Panel size. If you are not sure who your Panel Administrator is, please ask your PCN, or contact [email protected].
The screenshot below is the CPAR Panel Submission Metrics Report and is found under the "reports" tab in the CPAR Portal, alongside the Demographic Mismatch and Conflict Reports. The "Total Active Attachments" is the number of patients that your EMR successfully uploaded to CPAR. If this number is not what you expected, then your EMR processes should be reviewed to ensure all of your primary care patient records in your EMR are properly configured to be included in monthly CPAR uploads (see #1 above). The “Total Active Attachments" number is your final CPAR panel size, including patients in conflict.
Once operating on the model, PCPCM Physicians must ensure their panel doesn't drop below the minimum number of patients required to stay eligible. Physicians and teams should regularly review their Panel Submission Metrics Report in CPAR and their PCPCM Panel Payment Summary, provided monthly from Primary and Preventative Health Services.
3. Out-of-Province Patients
Your final PCPCM Panel size is calculated by taking your CPAR Panel size and subtracting any patients who do not have an Alberta PHN. This will form your final PCPCM Panel size.
PCPCM Panel Conflicts & Payment Rules
Any patient listed on more than one provider’s CPAR panel is considered to be in “Conflict”. These patients will be listed on the physician’s CPAR Conflict Report, which their Panel Administrator can download from the CPAR Portal.
For the first year after the PCPCM launch, Conflicts will not impact PCPCM payments. Starting April 2026, physicians may not receive payment for any patients in Conflict. It is recommended that you work toward cleaning up your panel by removing patients who don't receive services from you.
Learn more about Conflicts for PCPCM users here.
To learn more about managing panel conflicts, explore the PCPCM Operations Manual and AMA's CII/CPAR Resources.
If you are experiencing a technical issue on your AMA Member Portal or have questions about the accuracy of your PCPCM Panel Calculation, we suggest you explore these resources:
Please note: your AMA Member Dashboard is populated by data provided by Primary and Preventative Health Services, and support from AMA may be limited. For PCPCM Panel calculation accuracy concerns, please reach out to:
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Your PCN Practice Facilitator
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Your Assigned CII/CPAR Panel Administrator
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EMR Vendor Help Desk/Consultant
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eHealth Services Provider Support: phone (toll-free) 1-855-643-8649 between 8:15 am and 4:30 pm, Monday to Friday, or email [email protected]
Questions & Resources
Related Resources