When faced with adverse events of any nature, you may experience intense emotions including confusion, disbelief, hurt, anger, sadness, guilt, shame, fear, anxiety and self-doubt. These situations can also evoke feelings of betrayal or seem like a disregard for the long hours and personal sacrifices you have made for your career. When facing intense emotions after adverse events, it’s important to acknowledge your feelings and seek support to help restore clarity and resilience. Contact the PFSP Assistance Line at 1-877-767-4637 to access confidential peer support 24/7/365.
When your patient experiences an adverse event or you receive notice of a complaint, lawsuit or challenges to privileges or licensure, call:
Canadian Medical Protective Association (CMPA) 1-800-267-6522
- The CMPA is the organization through which physicians in Canada carry medical liability protection. They provide legal counsel across Canada. The CMPA is a great support and excellent source of information.
- Communicating and disclosing to your patient about an adverse event can be difficult. The CMPA has helpful information on disclosure available on their website at:
- Calling the CMPA is a critical first step when facing an adverse event and prior to responding to a notice of complaint or a challenge to privileges.
- The CMPA physician advisor will be able to give you valuable advice. If necessary, you will be referred to appropriate legal counsel for further guidance.
- Uncertainty about the process of complaint or litigation is normal. The CMPA will guide and support you through the specific steps and processes to be taken. For more information visit the CMPA’s website at:
Physician and Family Support Program (PFSP) CONFIDENTIAL 24/7/365 Assistance Line 1-877-767-4637
Complaint and legal processes can be time consuming and take longer than you might wish. Focus on one step at a time, with the guidance of your CMPA legal counsel. Talking to your supports, including the PFSP Assessment Physicians who are available when you call the PFSP Assistance Line will help you to work through your feelings and support you as you move through this journey.
We're here, with you, and for you. Call the PFSP Confidential Assistance Line 24/7/365 1-877-767-4637